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Home | Specialty Camps | Adventure Club | Summer Schedule | Directions | FAQs | Instructors
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Registration Info | Register | Contact Us | Camp Staff

Frequently Asked Questions

Camp Central
What is Camp Central?
What is a Specialty Camp?
What is Extended Care?

Can we use Extended Care on an as needed basis?
What is the age range for Camp Central?

Adventure Club
What is Adventure Club?
What is the age range for Adventure Club?

Registration & Participant Profile
How do I fill out the registration form?
How do I register for Camp Central and Adventure Club?

I need some help registering for Extended Care online.
How and when do I need to turn in the Participant Profile?
How do I add an Authorized Adult to my Camper’s Participant Profile?
Who do I pay the materials fee to?
What is the refunds or transfers policy?
My child has a life threatening allergy or a special need.  Who should I contact?

Pick-up and Drop-off
What time and where should I drop off my child for camp?
What time and where should I pick up my child for camp?
What happens if I need to pick up my camper early?
What happens if I’m late to pick up my camper?
What happens if I need to drop off my camper late?
Why do I need to show my ID to pick up my child?

General Camp Questions
What does my camper need to bring to camp?
What happens when it gets too hot outside?  What do you do?

Who do I contact if I have questions?


 

What is Camp Central?
Camp Central is the City of San Ramon’s summer camp program that links Specialty Camps, Adventure Club and Extended Care programs.  Camp Central allows parents the ability to create a full-day of camp and the flexibility to sign up for the camp and Extended Care options that suit their family’s needs.  Camp Central is only offered for summer camps at the San Ramon Community Center, Central Park, and Iron Horse Gym.  For a full list of summer camps offered through Camp Central, see the list in the Camp Central Section in the Summer Camp Recreation Guide (pages 2- 24).  Camp Central is available for campers 3-12 years old. 

In Camp Central, staff will escort campers between their Specialty Camps, Adventure Club and Extended Care throughout the day at the San Ramon Community Center, Central Park, and/or Iron Horse Gym.  Just drop off and sign-in your camper at the San Ramon Community Center, and our staff will escort the campers to the locations where they need to go for their camp throughout the day.

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What is a Specialty Camp?
A Specialty Camp is any camp that runs 5 days a week for at least 3 hours per day at the San Ramon Community Center, Central Park and/or Iron Horse Gym.  Specialty camps include arts, dance, music, sports, LEGO Engineering, Mad Science, etc.

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What is Extended Care?
Extended Care is supervised care for campers before, or after Specialty Camps and Adventure Club.  During Extended Care campers participate in various activities led by trained, experienced staff.   There are 3 different Extended Care options. Morning Extended Care is from 7:30-9:00 a.m.; Noon Extended Care is from 12:00-1:00 p.m.; and Afternoon Extended Care is from 4:00-6:00 p.m.  Extended Care is offered by the week. See the Camp Central Schedule (pages 2-11) for a full list of cost.

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Can we use Extended Care on an as needed basis?
Extended Care is only offered as a weekly program option. 

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What is the age range for Camp Central?
Camp Central is for campers 3-12 years old. See each specialty camp for specific ages.

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What is Adventure Club?
Adventure Club is an afternoon option in Camp Central which provides opportunities for campers to participate in traditional camp activities led by experienced, trained staff. New for this year are weekly themes whcih will add to our daily adventures. Campers will participate in exciting games, creative crafts and wacky activities. Adventure Club is ideal for campers who want to be outside and try new things every day.

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What is the age range for Adventure Club?
Adventure Club is for campers 5-11 years old. Some age exceptions may be considered depending on the age of the camper.

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How do I fill out the Summer Camp Registration Form?
The Summer Camp Registration Form is available on pages 40-42 of the Summer Camp Recreation Guide.  This modified Registration Form will make it easier for you to register for camps.  Here are some helpful tips to complete the registration form:

  •  Review the Summer Camp Recreation Guide and all the options for your camper.  Highlight or circle the camps and activity numbers that you would like to register your camper.
  • When you’re ready to register use the Registration From on pages 41 & 42 of the Activity Guide.  Write your camper’s name at the top of both pages.  A separate Registration Form should be completed for additional campers.
  • Find the activity number(s) for the camp(s) you would like to register.  Write the camp name, activity number and corresponding fee in the appropriate row. The remaining rows on the Registration Form are for Camp Central Extended Care, if necessary. 
  • Once you have entered the activity numbers and fees, subtotal at the bottom of page 41 and add that to the total on page 42. 
  • On the front page of the registration form (page 40), enter the total fees from pages 41 and 42.
  • Complete the remainder of the registration form and fax, mail-in, walk-in, drop off the form to any of our Community Centers.  If you register by fax, mail, walk-in or drop off, you will also need to complete a Participant Profile (page 38).  These documents can also serve as a guide for online registration or using the self-service kiosk. 

If you have any additional questions on registration please contact the San Ramon Community Center at 973-3200.

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How do I register for Camp Central or Adventure Club?
There are 6 different ways to register for programs.  You can register online at www.sanramonrecguide.com, mail-in, fax-in, drop-off, walk-in, or use the self-service kiosk at the Dougherty Station Community Center. If you have registration questions contact the San Ramon Community Center at 973-3200.

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I need some help registering for Extended Care online. 
There are several potential reasons why you may have problems registering for Extended Care.

First, you may only register for Extended Care after you have registered for the Specialty Camp or Adventure Club during the same week.  Register for the Specialty Camp or Adventure Club first, and then you will be able to register for the Extended Care before or after the program.

Second, you may only register for Extended Care and the Specialty Camp or Adventure Club that are connected.  For example, you may only sign up for Morning and Lunch Extended Care after you have registered for a morning Specialty Camp or Afternoon and Lunch Extended care after you have registered for an afternoon Specialty Camp or Adventure Club.

Third, you may only register for Extended Care the same week as the Specialty Camp or Adventure Club.  This prevents any confusion of signing up for Extended Care on a different week as the Specialty Camp or Adventure Club.

If you have additional problems or questions with registration please call the San Ramon Community Center at 973-3200.

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How and when do I need to turn in the Participant Profile?
The Participant Profile will be completed during the registration process. If you register online you will find a pop-up window that will ask you a series of questions. Please respond to each of the questions thoroughly as the information is important and will be used throughout the summer for your camper.  If you register in person, mail, fax or drop off your registration form, please complete a paper version and submit with your registration form. This will allow the staff to enter the information and not delay your camper’s registration.

A paper version of the Participant Profile can be downloaded from our website to use as a guide for registration.

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How do I add an Authorized Adult to my Camper’s Participant Profile?
To add an authorized adult to your Camper’s Participant Profile, you must fill out a Participant Profile Update Form. You may pick up the Participant Profile Update Form at the check-in table or from the San Ramon Community Center.  Additions will not be made over the phone.

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Who do I pay the materials fee to?
For your convenience, supply fees will be collected at the time of registration.

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What is the refund or transfer policy?
Patron-requested refunds will be approved only if requested in writing no later than 7 days prior to the first day of the class/program. Within 7 days a credit will be given if the class does not fall below the minimum attendance. Fees charged for withdrawal/refund/credit and transfer requests are assessed as follows: $5.00 for each class $50.00 and under, and for each class over $50.00, 7% of the class fee. Charges will be assessed for each (individual) class or program you are requesting to withdraw from, refund, credit or transfer out of.

A Refund/Transfer Request Form must be completed to initiate a refund or transfer.

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My child has a life threatening allergy or a special need.  Who should I contact?
If your camper has a life threatening allergy or special need please mark the box and make a notation on the Registration Form and the Participant Profile.  In addition, please contact Steven Cox at (925) 973-3272 to clarify any additional requirements your camper may need.

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What time and where should I drop off my child for camp?
If you are participating in Camp Central and have AM Extended Care then you may drop off your child starting at 7:30 a.m. at the San Ramon Community Center.  Please drop off your child by 8:30 a.m.

If you are participating in Camp Central morning portion with or without AM Extended Care then you should drop off your camper between 8:30 a.m. - 8:50 a.m. at the patio on the Bollinger side of the San Ramon Community Center.

If you are participating in Camp Central afternoon portion and have signed up for Noon Extended Care then you should drop off your camper between 11:45 a.m. - 12:00 p.m. at the patio on the Bollinger side of the San Ramon Community Center.

If you are participating in the Camp Central afternoon portion without Noon Extended Care then you should drop off your child between 12:30 - 12:50 p.m. at the patio on the Bollinger side of the San Ramon Community Center.

If you have signed up just for the Specialty Camp without Extended Care then you should check in at the patio on the Bollinger side of the San Ramon Community Center no later than 10 minutes prior to the camp start time.

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What time and where should I pick up my child for camp?
If you are participating in Camp Central morning portion without Noon Extended Care then you should pick up your child at 12:00 p.m. at the patio on the Bollinger side of the San Ramon Community Center.

If you are participating in Camp Central morning portion with Noon Extended Care then you should pick up your child by 1:00 p.m. at the patio on the Bollinger side of the San Ramon Community Center.

If you are participating in the Camp Central afternoon portion without Afternoon Extended Care then you should pick up your camper at 4:00 p.m. at the patio on the Bollinger side of the San Ramon Community Center.

If you are participating in the Camp Central afternoon portion with Afternoon Extended Care then you should pick up your camper between 4:00-6:00 p.m. at the Central Park Amphitheater.

If you have signed up just for the Specialty Camp or Adventure Club then you should pick up your child at the patio on the Bollinger side of the San Ramon Community Center at the end of camp (12:00 p.m. or 4:00 p.m.).

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What happens if I need to drop off my camper early?
If you need to drop your camper off earlier than the camp starts then you should register your camper for AM Extended Care if they are registered for a morning Specialty Camp or Noon Extended Care if they are registered for an afternoon Specialty Camp or Adventure Club.  The earliest you may drop off your camper for a Specialty Camp without Extended Care is 30 minutes prior to the camp’s starting time.  If you drop off your child earlier than 30 minutes prior to the camp there is a $1 per minute charge that they are early.

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What happens if I’m late to pick up my camper?
If you are late picking up your child you will be charged $1 for every minute you are late beginning 10 minutes after the program is over.  To avoid this late charge please make alternate arrangements with another authorized adult such as a family friend, neighbor, family member, etc.  Authorized adults must be listed on the Participant Profile and will need to show identification. 

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What happens if I need to drop off my camper late?
If you need to drop off your camper late please check-in at the San Ramon Community Center and then take your camper to the camp. 

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Why do I need to show my ID to pick up my child?
To ensure the safety of all campers we require identification checks when releasing campers.  On the Participant Profile there is a place for authorized adults which are authorized to pick up campers.  We require anyone who picks up a camper to be on this authorized list.  If an adult comes to pick up a child that is not on this list, our staff will not release them.  If you wish to add an adult to this list please let the staff know when you check-in your child at the beginning of the day.

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What does my camper need to bring to camp?
You will be emailed a confirmation sheet with information on the camp and what to bring.  This generally includes a water bottle, sunscreen and a healthy snack.  If your camper is staying during the Noon Extended Care then they should also bring a lunch.  If there are other items the camper needs to bring (i.e. special clothing, equipment, etc.) these will also be listed on the confirmation sheet.  You can also find what to bring to camp our website at www.SanRamonCampCentral.com or contact the San Ramon Community Center at 973-3200.  Please label all items that belong to your camper.

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What happens when it gets too hot outside?  What do you do?
When the temperature rises above 100 degrees we take extra precautions to ensure the safety of the campers.  We take frequent water breaks in the shade and adjust the amount of activity that campers will participate in under the sun.  In the event of extreme heat we may relocate the camp or change activities to ensure the campers safety.  Our staff is trained to recognize and treat heat exhaustion should it occur at any of our camps.

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Who do I contact if I have questions?
If you have any questions you may contact Adam Chow at (925) 973-3209 or achow@sanramon.ca.gov.

You can also contact the Camp Central staff at (925) 766-2347 during camp hours (7:30 a.m.-6:00 p.m.).

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General Questions: achow@sanramon.ca.gov