CITY OF SAN RAMON
POLICE SERVICES TECHNICIAN I/II
Temporary / Part-time / No Benefits (20 hours per week)
Compensation: $15.00 - $20.00 per hour, depending on experience
Under supervision of either the Administrative Coordinator or the Records Coordinator, the Administrative Police Services Technician provides a variety of clerical support services which may include, answering phones and greeting visitors, scheduling appointments and conference rooms, word processing correspondence, reports and documents, record keeping, performing data entry into a variety of databases, processing mail, filing, processing accounts payable and receivable, purchasing supplies and equipment, as well as overseeing and carrying-out projects and activities representative of the San Ramon Police Department. The Administrative Police Services Technician will be cross-trained with Records Technicians and may perform those duties in addition to their own.
DUTIES AND RESPONSIBILITIES
Job Duties include, but are not limited to:
- Provides initial non-emergency contact with the public and representatives of other agencies for the department at a public counter or over the telephone; determines the nature of the contact; provides factual information regarding services, policies and procedures, or directs the caller to the proper individual or agency;
- Following specific legal guidelines, prepares and distributes copies of police and other reports to individuals and agencies requesting such reports; explains requirements and limitations and collects, receipts and balances fees for services;
- Opens and closes the front office;
- Provides services to the public, such as: fingerprinting: both Livescan and ink cards; issuing parking permits: preferential parking, RV parking and guest parking; issuing bicycle licenses; issuing and processing releases for towed and repossessed vehicles; processing ABC letter requests and clearance letter requests; receiving and processing counter (accident) reports; filling out vacation check and patrol request forms; processing animal control calls; responding to online Citizen Request Management (CRM) requests; and other duties of a similar nature or level;
- Provides clerical support services to the Department, such as: HTE entry for receipts for services; processing bank deposits: includes rectifying/processing cash receipts and forwarding to City’s Finance Division on a daily basis; maintaining animal control log; tracking and requesting office supplies; maintaining department phone and address databases; daily processing of department mail: including opening, sorting and routing; backup web developer services; scheduling and taking photos for the Annual Report; may provide Notary services; and other duties of a similar nature or level;
- Represents department (as the primary or as the alternate member) on various City and Police Department Committees: including Employee Events, Special Olympics and Safety Committees; and
- Provides support services to Records Technicians.
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of the basic functions, terminology, principles and practices of law enforcement agencies and the ability to interpret them;
- Knowledge of standard office practices and procedures, including filing, and the operation of standard office equipment, including computer systems;
- Skilled techniques for dealing with the solving of problems presented by a variety of individuals in person and over the telephone;
- Knowledge of applicable laws, ordinances, regulations, statutes and policies;
- Knowledge of technical, detailed and responsible law enforcement support work;
- Ability to prepare accurate, clear and concise police reports in areas of assignment;
- Ability to maintain accurate records and files;
- Ability to communicate effectively with co-workers, subordinates, superiors, the general public, representatives of public and private organizations and others sufficient to exchange or convey information;
- Ability to make sound independent decisions within established procedural guidelines; and
- Strong organizational skills; including the ability to produce own work, set priorities and meet critical deadlines.
- High School Diploma or G.E.D.;
- Previous experience working in a law enforcement agency’s records department is highly desirable;
- Possession of a POST Basic Records Certificate is required within two years of employment; and
- Possession of Class C California Driver’s License.
Benefits are not available for this position beyond what is required by law.
THE SELECTION PROCESS
The most qualified applicants, as determined by initial screening of applications, will be invited to participate in an interview process that may consist of both written and oral portions. For an application packet, please call our 24-Hour Job Hotline at (925) 973-2505, write to email@example.com, or download a City application from our website at www.sanramon.ca.gov. Completed applications and resumes must be received by Employee Services by 5:00 P.M. on Friday, May 3, 2013. Postmarks or facsimiles will not be accepted.
Send your completed application and resume to:
City of San Ramon
2226 Camino Ramon
San Ramon, CA 94583
The City of San Ramon is an equal opportunity employer and does not discriminate against race, color, religion, national origin, age, sex, sexual orientation, or disability. In accordance with Federal law, the City of San Ramon will only hire individuals who are legally authorized to work in the United States. As a condition of employment you will be required to present proof of your identity and employment eligibility. In accordance with the Americans with Disabilities Act, should special accommodations be necessary at any stage of the selection process, please contact the Employee Services Division at (925) 973-2523.
Information contained herein is subject to change without notice.