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Under administrative direction of the City Manager, plans, organizes, provides administrative direction and oversight for and participates in the activities and functions of a City department, which includes developing departmental goals and objectives; developing, implementing and enforcing policies, procedures and standards; planning and organizing the delivery of programs and services; developing departmental budgets; approving expenditures and monitoring revenue and expenditures; providing expert professional assistance to City management staff in areas of expertise; fostering cooperative working relationships with other departments, outside agencies and the public served; and performs related work as required.

Class Characteristics:

This is the highest level of the City’s professional administrative classification series. Incumbents may be assigned to a variety of departments and receive direction from the City Manager. Responsibilities include coordinating the activities of the department with those of other elected and appointed City officials and managers and accomplishing the complex and varied functions of the department. The incumbent is accountable for achieving departmental planning and operational goals and objectives and for furthering City goals and objectives within general policy guidelines. The class of Director is distinguished from the next lower class of Division Manager in that the latter has either oversight of multiple areas in large operational departments or is the manager of professional services with City-wide internal or external impact.

Examples of Key Duties: (Duties are illustrative and not inclusive and may vary with individual assignments.)

  • Develops and directs the implementation of goals, objectives, policies, procedures and work standards for the department; prepares and administers the department’s budget, including determining staffing and operational needs; approves and monitors departmental expenditures.
  • Plans, organizes, administers, reviews and evaluates the work of professional, technical, office support and operational staff through subordinate levels of supervision; provides for the selection, training, development and work evaluation of department staff; authorizes discipline as required; provides policy guidance and evaluation to staff.
  • Contributes to the overall quality of the department’s service by developing, reviewing and implementing policies and procedures to meet legal requirements, City needs and departmental mission.
  • Prioritizes and allocates available resources; reviews and evaluates program and service delivery; makes recommendations for improvement and ensures maximum effective service delivery.
  • Monitors the day-to-day operations to ensure that the department is meeting goals and objectives, is following policies and procedures and is providing services effectively and efficiently; takes corrective action as appropriate.
  • Handles administrative responsibilities for the department, including conferring with and representing the department and the City in meetings with the City Council, members of boards and commissions, various government agencies and the public; overseeing preparation of periodic and special reports, providing financial approval on documents and preparing and delivering presentations.
  • Serves on the management team and attends meetings and conferences ensuring departmental needs and concerns are represented.
  • Prepares and directs the preparation of a variety of written correspondence, reports, procedures, ordinances and other materials; maintains and directs the maintenance of working and official departmental files.
  • Monitors changes in laws, regulations and technology that may affect departmental operations; implements policy and procedural changes as required.
  • Performs other duties of a similar nature or level.


Education and Experience:

Equivalent to graduation from a four-year college or university with major coursework in business or public administration or a field related to the area of assignment and five years of supervisory or administrative experience in the area of assignment; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.


At the option of the appointing authority or the City, persons hired into this class may be required to either possess at entry or obtain within specified time limits designated licenses, professional registration, certification or specialized education and training relevant to the area of assignment. Must possess and maintain a valid California class C driver’s license and a satisfactory driving record.

Physical Requirements and Working Conditions:

Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, and to attend meetings at various sites within and away from the City; strength to lift and carry materials weighing up to 20 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.

Knowledge of: (at entry)

Theories, principles and operational practices applicable to area of assignment;
Leadership and managerial theories and principles, including the principles and practices of effective supervision;
Public sector budgeting principles and practices;
Applicable laws, rules, ordinances and regulations;
Public sector policy development and implementation;
Computer applications related to the work; and
Techniques for effectively representing the City, including making effective public presentations and dealing with a variety of individuals from various socio-economic, cultural and ethnic backgrounds, in person and over the telephone.

Skill in: (at entry)
  • Developing department activities, goals and objectives, creating program evaluation tools and evaluating the effectiveness of the department;
  • Applying theories, principles and procedures in the area of assignment;
  • Supervising and evaluating staff, directly and through multiple levels of supervision;
  • Managing multiple tasks, often with competing priorities;
  • Providing leadership and motivating staff;
  • Making effective presentations to individuals and groups;
  • Developing budgets and allocating resources;
  • Developing, implementing, interpreting and explaining applicable laws and regulations;
  • Preparing clear, concise and informative reports, correspondence and other written materials;
  • Handling difficult and sensitive situations using sound, independent judgment within general policy and legal guidelines; and
  • Communicating effectively with officials, co-workers, supervisors, the general public, representatives of public and private organizations and others sufficient to exchange or convey information.


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2226 Camino Ramon, San Ramon, CA 94583 | Map | Phone (925) 973-2500 | Fax (925) 866-1436