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Under general supervision, performs a variety of specialized paraprofessional engineering and transportation field research, report writing, file maintenance, public relations and office administrative duties for professional engineering staff and departmental management; receives and responds to complaints; performs studies and prepares reports; researches engineering topics, prepares basic engineering calculations; maintains engineering and transportation/traffic records; performs field observations and surveys; updates maps and drawings, and performs related work as required.

Class Characteristics:

This is the experienced paraprofessional level of the engineering classification series. Incumbents are assigned to either the Engineering Services or Transportation Services Departments where they provide technical assistance and support to professional staff and handle specialized project and program assignments. The work requires extensive public contact, the frequent use of tact, discretion and judgment, good knowledge of departmental activities and the ability to conduct independent projects. This class is distinguished from the next higher class of Assistant Engineer in that the Assistant is the first level in the professional engineering series with responsibilities spanning the full spectrum of the City’s engineering function and the equivalent of an appropriate degree in an engineering curriculum.

Examples of Key Duties: (Duties are illustrative and not inclusive and may vary with individual assignment.)

  • Performs specialized paraprofessional technical engineering work which may involve plan and permit review, preparing and revising maps and standard details; performing progress pay estimates and change orders; conducting basic engineering studies and research; maintains websites and computer-assisted engineering programs; manages and coordinates City-wide traffic management and pedestrian safety programs and maintains engineering files and maps.
  • Responds to complaints, requests and concerns, including answering questions directly and over the telephone; takes action in responding to inquiries and complaints, following established guidelines, policies and procedures.
  • Performs field, office and computer-aided studies; performs field work such as conducting observations, making traffic counts and analyzing traffic flow; reviews accidents and other documentation and takes measurements, researches records and other data used to compile information for decision making.
  • Prepares periodic and special reports based on findings from research, studies and surveys; makes recommendations based on findings; drafts ordinances and resolutions and submits for approval.
  • Maintains engineering and traffic/transportation files, including plans, studies, inspections, surveys, maps and other data related to engineering and transportation projects; updates traffic maps and engineering drawings and other information recorded in GIS.
  • Coordinates/conducts meetings with constituents to identify issues and develop suggestions for resolution to problems; gives presentations and participates in regular staff and advisory committee meetings.
  • Processes encroachment permits involving plan review to ensure compliance with City policy, codes and regulations, fee calculation, communications with contractors, residents, inspectors and building department staff.
  • Receives and responds to requests from developers, contractors, private engineers, title companies, real estate brokers and others for base maps, property line information, encroachment permits, benchmarks, copies of maps, confirming street information and other geographical data.
  • Prepares and updates maps on GIS; drafts maps and standard drawings using AutoCad and MicroStation; may serve on the GIS and MIS committees.
  • Performs other duties of a similar nature or level.


Education and Experience:

Equivalent to completion of two years of college-level coursework in a field related to the work and three years of engineering technical support or drafting experience; or, an equivalent combination of education and experience to successfully perform the essential duties of the job as listed above.


Must possess and maintain a valid California class C driver’s license and a satisfactory driving record.

Physical Requirements and Working Conditions:

Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 25 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.

Knowledge of: (at entry)
  • Standard drafting techniques, methods and equipment;
  • Basic surveying practices;
  • Computer applications related to the work;
  • Practices researching technical engineering-related issues;
  • Standard practices of records management, storage and retrieval;
  • Technical mathematics through algebra and geometry;
  • Basic engineering principles and practices; and
  • Standard report-writing practices.
Skill in: (at entry)
  • Making and recording accurate field observations;
  • Applying technical research methodologies;
  • Writing technical reports;
  • Preparing a variety of plans, specifications, maps and graphic materials;
  • Performing accurate mathematical computations;
  • Using computers and related software applications;
  • Effectively representing the City and the department; and
  • Communicating effectively with officials, co-workers, the general public, representatives of organizations and others sufficient to exchange or convey information and receive work direction.


We provide efficient delivery of quality public services that are essential to those who live and work in San Ramon.
2226 Camino Ramon, San Ramon, CA 94583 | Map | Phone (925) 973-2500 | Fax (925) 866-1436