Under direction of a Program Manager, plans, organizes and provides supervision and oversight for daily maintenance operations and activities in an assigned area, which includes parks, landscape and lighting, facilities, service center, traffic signals and streets/drainage; supervises and evaluates the work of both city maintenance employees and outside contractors; coordinates section activities with those of other sections and departments; inspects and troubleshoots maintenance work; and performs related work as required.
This class is the first full supervisory level in the Maintenance class series utilized in the City’s Public Services Department. Duties include both field supervision and inspection of work and office administrative duties in support of the functional area of assignment. Incumbents are expected to exercise initiative and independence in implementing departmental policies, developing effective work processes and solving operational problems. This class is distinguished from Program Manager by the latter’s broader responsibility to manage all activities of a specific department-wide maintenance program. Maintenance Supervisor is distinguished from the lower level Maintenance Coordinator by having full supervisory responsibility over both City staff and contractors.
Examples of Key Duties: (Duties are illustrative and not inclusive and may vary with individual assignments.)
- Supervises maintenance staff by determining workloads and schedules; develops, interprets and implements policies and procedures; evaluates staff and makes hiring and termination recommendations; and ensures that staff are trained in complex maintenance activities and are following standard operating procedures.
- Monitors and participates in operations in assigned sections including inspecting projects, developing and implementing modifications and improvements, recommending specifications and scheduling for contracts, negotiating prices and inspecting contractor’s work to ensure that safe work practices and standard operating procedures are followed.
- Answers questions and provides information related to projects including resolving problems, approving expenditures, handling complaints and providing technical expertise in area of assignment.
- Interacts professionally with the public, vendors and City staff; maintains effective working relationships and works in cooperation with the management team to effectively meet departmental objectives.
- Provides input into the development of the operating budget for the assigned area of responsibility; orders materials and supplies; assists in the monitoring and tracking of expenditures for the section.
- Coordinates section activities with other sections, programs and departments, including scheduling and resolving problems; coordinates and inspects work performed by contractors.
- Assists in the selection of staff; performs periodic evaluations of subordinates and recommends and implements discipline as required.
- Ensures that safety training is provided to staff and that proper safety practices are followed.
- Responds to emergencies as requested; coordinates activities with other responders; directs the work of staff and utilization of resources to effect repair and ensure the safety of the community.
- May perform a variety of field maintenance tasks, depending upon experience and level of certification.
- Prepares records related to the work performed and materials and supplies used; enters invoices in the computerized purchasing system.
- Performs other duties of a similar nature or level.
Education and Experience:
Possession of a high school diploma or general equivalency diploma (G.E.D.) and five years of skilled or semi-skilled maintenance experience which must have included one year of lead experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above. College-level course work enabling incumbent to obtain job-related licenses or certificates is desirable.
Must possess and maintain a valid California class C driver’s license and a satisfactory driving record.
At the option of the City, persons hired into this class may be required to either possess or obtain within specified time limits designated licenses, certificates or specialized education and training relevant to the area of assignment. Additional requirements may include, but are not limited to:
- Agricultural Pest Control Advisor License (PCA) with categories A – Insects, Mites and other Invertebrates, B – Plant Pathogens, D – Vertebrate Pests, E – Weed Control.
- Pacific Southwest Maintenance Management School Certification.
- International Municipal Signal Association (IMSA) Traffic Signals Level II certification.
- International Municipal Signal Association (IMSA) Roadway Lighting Level I.
- International Municipal Signal Association (IMSA) Traffic Safety Specialist and Traffic Safety Through Work Zones.
- International Municipal Signal Association (IMSA) Signs and Markings Level III.
- California Landscape Contractor’s Association (CLCA) Landscape Technician certification in Landscape Maintenance, Landscape Construction and/or Irrigation Installation.
- American Traffic Safety Services Association (ATSSA) Work Site Traffic Supervisor Certification.
- Industrial Emergency Council (IEC) Confined Space Entry, Awareness and Rescue Certification.
Physical Requirements and Working Conditions:
Must possess strength, stamina and mobility to perform heavy physical work out of doors in all weather conditions and with exposure to potentially hazardous conditions, use varied hand and power tools, drive a motor vehicle and/or heavy construction equipment; lift and move materials and equipment weighing up to 90 pounds and heavier weights with the use of proper equipment; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone and/or radio. Must work emergency overtime as required. Must be willing to work out of doors in all weather conditions and with exposure to traffic and potentially hazardous conditions.
Knowledge of: (at entry)
- Principles and practices of employee supervision, including work planning, assignment and review and the training of staff in work procedures;
- Policies, procedures, equipment, materials and supplies related to the construction, operation, maintenance and repair of facilities and infrastructure (such as streets, underground lines) found in a municipal setting;
- Policies, procedures, equipment, materials and supplies related to parks, landscape areas and street trees;
- Policies, procedures, equipment, materials and supplies related to the service and maintenance of construction equipment and vehicles;
- Safety practices and principles related to maintenance activities;
- Applicable laws, ordinances, rules and regulations;
- Computer applications related to the work;
- Basic principles of budget development and administration;
- Inventory control practices and principles; and
- Techniques for effectively dealing with a variety of individuals from various socio-economic, cultural and ethnic backgrounds, in person and over the telephone.
Skill in: (at entry)
Planning, assigning, scheduling and reviewing the work of staff;
Supervising complex maintenance and repair tasks in area of assignment;
Assisting in developing and implementing goals, objectives, policies, procedures and work standards for the department;
Interpreting, applying and explaining complex codes, regulations and procedures;
Inventorying and ordering equipment, supplies and materials;
Preparing cost estimates, budgets, correspondence and status reports;
Using, tact, initiative and sound judgment within general procedural guidelines;
Using tools and operating equipment used in area of assignment; and
Communication and effective interaction with co-workers, managers, subordinates and the general public sufficient to exchange or convey information and to give and receive work direction.