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POLICE SERVICES TECHNICIAN I/II

Definition:

Under supervision of a sworn Sergeant or non-sworn Administrative Coordinator, learns and performs a variety of responsible non-sworn office, technical and field duties in support of law enforcement and the mission of the Police Department, including assisting the public at the front counter and in the field, data collection and report writing, accident and incident control and investigation, evidence collection, parking enforcement, crime prevention, towing and storing vehicles, taking cold misdemeanor reports, performing school and court liaison and police fleet duties; and performs related work as required.

Class Characteristics:

Police Services Technician I is the entry level in this technical support, non-sworn class series. Initially under close supervision, incumbents with well-developed office support and public contact skills learn City practices and procedures and how to perform law enforcement support work. As experience is gained, assignments become more varied and are performed with greater independence. This class is alternately-staffed with Police Services Technician II and incumbents may advance to the higher level after gaining the knowledge, skills and experience which meet the qualifications for and demonstrating the ability to perform the work of the higher-level class.

Police Services Technician II is the experienced level of this class series. Incumbents are expected to perform the full range of law enforcement and police support duties not requiring performance by a sworn police officer. Supervision for field assignments is typically received from a sworn Sergeant, while supervision for office assignments may also be received from the Administrative Coordinator. This classification series is intended to provide familiarity with law enforcement functions, activities and procedures, but is not necessarily intended to be a training class for sworn classifications.

Examples of Key Duties: (Duties are illustrative and not inclusive and may vary with individual assignment.)

  • Prepares and reviews detailed police reports documenting criminal and non-criminal activities; documents accident and crime scene layouts in written and graphic form; takes cold misdemeanor reports from the public.
  • Provides initial non-emergency contact with the public and representatives of other agencies for the department at a public counter or over the telephone; determines the nature of the contact; provides factual information regarding services, policies and procedures, or directs the caller to the proper individual or agency.
  • Provides applications for various permits and licenses to the public explains policies and procedures and processes completed forms.
  • Following specific legal guidelines, prepares and distributes copies of police and other reports to individuals and agencies requesting such reports; explains requirements and limitations and collects, receipts and balances fees for services.
  • Maintains logs of services; prepares a variety of periodic and special reports regarding calls for service and other departmental activities; submits required reports to the Department of Justice and other agencies as mandated.
  • Word processes and enters data into multiple law enforcement computer systems; proofreads work for accuracy and completeness.
  • Assists officers at crime and accident scenes by directing traffic and laying out cone and flare patterns, taking witness statements and collecting identity information; diagrams crime and accident scenes using forensic mapping equipment.
  • Photographs crime and accident scenes using 35mm, digital and video camera equipment; provides documentation and logs photographs into evidence.
  • Performs specified police fleet duties, such as using diagnostic equipment to facilitate the performance of minor electrical and mechanical repairs, ordering equipment and supplies, verifying shipments upon receipt and submitting invoices for payment.
  • Identifies and collects evidence at crime scenes using proper and safe techniques with chemical, mechanical and alternate light source; collects and preserves biological evidence; documents evidence in report form and places with evidence in storage.
  • Transports evidence to the Crime Laboratory and the Field Operations Bureau of the Sheriff’s Department.
  • Performs security checks of City Parks and schools; conducts site surveillance as assigned.
  • Issues parking citations within the City; tows and arranges for storage of impounded vehicles; testifies in criminal, civil and traffic court as required.
  • Provides instruction to new Police Services Technicians and San Ramon Police Department volunteers.
  • Performs fingerprinting services on Livescan and inked fingerprint cards; maintains Police Department computer system.
  • Develops radar advisory trailer deployment schedule and deploys and retrieves radar advisory trailers.
  • Purchases and maintains an inventory of Police Department equipment and supplies.
  • Performs child seat checks and instruction on proper installation techniques.
  • Performs other duties of a similar nature or level.

Qualifications:

Education and Experience:

Police Services Technician I:

Possession of a high school diploma or general equivalency diploma (G.E.D.) and three years of general office administrative or secretarial experience; or equivalent combination of training and experience sufficient to successfully perform the essential duties of the job. College-level coursework or technical training in a related field and experience in dealing with the public are desirable.

Police Services Technician II: (in addition to the above)

Two years of experience performing law enforcement support duties equivalent to those of the class of Police Services Technician I. Completion of two years of college or possession of an Associate of Arts degree in Criminal Justice, Police Science or a closely related field may be substituted for the required law enforcement experience.

Licenses:

Must possess and maintain a valid California class C driver’s license and a satisfactory driving record.

At the option of the City, persons hired into this class may be required to possess at entry or obtain within specified time limits designated licenses, certificates or specialized education and training relevant to the area of assignment.

Physical Requirements and Working Conditions:

Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer; stamina to maintain attention to detail despite interruptions and to stand for extended periods of time; strength to lift and carry objects weighing up to 40 pounds; vision to read written materials, a computer screen and examine evidence; hearing and speech to communicate in person and over the telephone and/or radio; availability to work holidays and weekend shifts and occasional overtime; ability to work outdoors in a variety of weather conditions and with exposure to potentially hazardous or disagreeable situations.

Knowledge of: (at entry)

Police Services Technician I:

  • Basic functions, terminology, principles and practices of law enforcement agencies;
  • Standard office practices and procedures, including filing, and the operation of standard office equipment, including computer systems;
  • Business arithmetic;
  • Correct English usage; and
  • Techniques for dealing with the solving of problems presented by a variety of individuals from various socio-economic, cultural and ethnic backgrounds, in person and over the telephone.

Police Services Technician II: (in addition to the above)

  • Functions, terminology, services, and principles and practices of law enforcement work;
  • Applicable laws, ordinances, regulations, statutes and policies; and
  • Basic automobile maintenance and trouble shooting techniques.
Skill in: (at entry)

Police Services Technician I:

  • Applying customer service techniques;
  • Performing technical, detailed and responsible law enforcement support work;
  • Preparing accurate, clear and concise police reports in areas of assignment;
  • Interpreting, applying and explaining policies, laws and regulations;
  • Maintaining accurate records and files; and
  • Communicating effectively with co-workers, subordinates, superiors, the general public, representatives of public and private organizations and others sufficient to exchange or convey information.

Police Services Technician II: (in addition to the above)

  • Making sound independent decisions within established procedural guidelines;
  • Making effective presentations to school and community groups;
  • Organizing own work, setting priorities and meeting critical deadlines;
  • Interpreting, applying and explaining policies, procedures, laws and regulations; and
  • Providing documentation, reports and data to management.

 

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2226 Camino Ramon, San Ramon, CA 94583 | Map | Phone (925) 973-2500 | Fax (925) 866-1436