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Save a trip down to City Hall!

CRM (Citizen Request Management)

Enter a service request online at any time under the "Contact Us" link on any City web page or by clicking here. Select the service from the TOPIC drop-down list from the categories specified. A FAQ window will let you know what information is necessary to assist us in providing you with a prompt resolution to your problem. After a request is accepted, the system calculates the request turnaround time and generates a tracking number for the citizen to follow the progress of the request online. The request is automatically routed to the appropriate city staffer who reviews the request and consequently responds. All contact with the resident is logged in the system to ensure the request or issue is addressed.


We provide efficient delivery of quality public services that are essential to those who live and work in San Ramon.
7000 Bollinger Canyon Rd, San Ramon, CA 94583 | Map | Phone (925) 973-2500 | Fax (925) 866-1436