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EMERGENCY: DIAL 9-1-1
2401 Crow Canyon Rd
San Ramon
CA
Phone(925) 973-2700
Fax(925) 838-2925

Purpose and Scope
The purpose of this program is to assure that the San Ramon Police Department is providing the highest quality service to all persons that we contact. It is accompanied by continual interaction to solicit feedback from the community we serve.

Gathering Results
Supervisors of all employees of the San Ramon Police Department periodically initiated contact with citizens that interacted with our employees. The contact was made by the supervisors approximately two times per month, per employee and was conducted on a random basis.

The contact serves the following purposes:

  1. Allows supervisors to identify areas of improvement and specific topics for additional training
  2. Identifies employees who regularly provide exemplary service
  3. Establishes a benchmark/status report of the public’s perception of the San Ramon Police Department

Throughout 2018, San Ramon Police Department supervisors completed 466 quality assurance surveys with random citizens who interacted with the department.

The questionnaire allowed respondents to rate their experience with each officer as: very satisfied, satisfied or dissatisfied. Citizens were also asked if there was anything that could be done to improve the service of the San Ramon Police Department, and if they wanted to provide additional comments.

If you would like to fill out a Citizen Report Form, click here to provide:

  • Commendations
  • Constructive Criticism
  • Grievances/Complaints
  • Information

ANNUAL SURVEY RESULTS 2018

Of the 466 surveys collected, 59.4% (277) responded very satisfied, 40.4% (188) responded satisfied and one person (0.2%) responded they were unsatisfied.



WHAT THE COMMUNITY HAD TO SAY ABOUT THE SAN RAMON POLICE DEPARTMENT:

  • “It was a pleasure to be arrested by you guys. “ - Suspect arrested for drug possession.
  • “Officer Molien deserves five starts for his work.” - Witness in a DUI case
  • “Thank you so much. Both of your officers were great! I appreciated their help today.” - Store manager in a shoplifting case.
  • “These officers (Malone and Ryan) are great. They’ve been here before, so helpful.” - Reporting party in a disturbance.
  • “You guys did a great job finding and arresting (the suspect).” - Victim.
  • “I was treated very well, like always.” Suspect arrested for drug abuse.
  • “The officer was great. Super helpful.” - Theft victim.