San Ramon Symphonic Band

Frequently Asked Questions

  1. How can I purchase tickets?
  2. What are your Box Office Hours?
  3. What happens if I am late to a performance?
  4. How can I rent either the Dougherty Valley Performing Arts Center or Front Row Theater for an event?
  5. Where can I find a calendar of all upcoming events?
  6. What age does my child qualify for the “youth” ticket price when offered and at what age do I need to purchase a ticket for my infant?
  7. At what age does someone qualify for the “senior” ticket price when offered?
  8. It says no refunds/ no exchanges on my ticket. Are there any exceptions?
  9. Is the facility accessible to person with disabilities?
  10. How do I reserve a wheelchair space or a handicap seat?
  11. How do I obtain information about becoming a volunteer usher?
  12. What are your ticket fees?
  13. What forms of payment do you accept?
  14. Can I purchase tickets at the door?
  15. Is parking available at your theatre?
  16. How do I get to your theatres?

 

How can I purchase tickets?

There are 3 ways to purchase tickets:

  1. You can purchase tickets online 24 hours a day by visiting Sanramonperformingarts.com
  2. You can purchase tickets via the telephone Tuesday-Friday from 12PM-5PM by calling 925.973.3343
  3. You can purchase tickets in person at the Dougherty Valley Performing Arts Center, 10550 Albion Road San Ramon, CA 94582 Tuesday-Friday from 12PM-5PM

 

What are your Box Office Hours?

The Box Office is open Tuesday through Friday 12pm-5pm and both theaters have box office service one hour before showtime.



What happens if I am late to a performance?

In order to be courteous to both the audience and the performers, patrons who arrive late may be asked to wait until there is an appropriate point in the performance to seat your party.  Additionally, the house manager may request that you take the first open seat until intermission, at which time you can move to your originally assigned seats.



How can I rent either the Dougherty Valley Performing Arts Center or Front Row Theater for an event?

In order to get more information on renting the theatres, please contact the theatre manager, Carly Robbins, directly at 925-973-3345 or crobbins@sanramon.ca.gov.



Where can I find a calendar of all upcoming events?

A calendar with all upcoming events for both of our venues can be found at: http://www.sanramon.ca.gov/parks/theater/calendar.htm


 

What age does my child qualify for the “youth” ticket price when offered and at what age do I need to purchase a ticket for my infant?

When offered, the youth ticket is generally is for any child age 12 and under, though this can differ from show to show. In most cases a ticket must be purchased for anyone entering the theatre. For more information concerning a specific show please contact our Box Office at 925.973.3343.

Please note that this is live theatre and the material presented may not be suitable for young audiences. Please contact the box office for specific details on the show that you are considering bringing young children too.

If you are bringing an infant please select seats near an aisle.  In the event your child begins to cry or becomes distracting for other patrons, please exit the theater with the child and return when appropriate.

 



At what age does someone qualify for the “senior” ticket price when offered?

Anyone age 65 or older qualifies for the senior ticket price when offered.



It says no refunds/ no exchanges on my ticket. Are there any exceptions?

Ticket exchanges or refunds occur on very rare occasions when there is a real emergency. Please speak to the theater manager should you have a situation that requires an exchange or a refund.



Is the facility accessible to person with disabilities?

Yes. There are a variety of seats available for those with special seating needs or other accommodations. Accessible seating may now be purchased online as well as through the box office.



How do I reserve a wheelchair space or a handicap seat?

Wheelchair spaces, companion seats or transfer seats may be purchased online, by phone and in person at the box office.



How do I obtain information about becoming a volunteer usher?

All of the volunteers are managed through the City of San Ramon City Lights Volunteer program. To learn more or register to serve as a volunteer visit: http://www.sanramon.ca.gov/Parks/volunteer/default.htm or contact Mary Ann Wilkman at mwilkman@sanramon.ca.gov.



What are your ticket fees?

There is a $1 fee that is included in every ticket for the San Ramon Cultural Growth Fund. This fund directly benefits your theatre experience by providing ongoing funding to upgrade the theater technical equipment as well as some assistance funding for performing groups. It is included in the price for all tickets sold. When buying tickets online, initially the ticket price will be listed without the Cultural Growth fee, it will be added later to the ticket total cost as you complete your order.

Additionally, there is a $3 transaction fee that applies to all online orders. This is the direct cost of service for processing your ticket order online. Tickets purchased by phone or through the box office do not incur the $3 fee.



What forms of payment do you accept?

Visa, MasterCard, American Express, Cash, and Check


Can I purchase tickets at the door?

Yes, we offer all available tickets for sale at the door one hour before showtime.



Is parking available at your theatre?

Both theatres have ample free parking located conveniently next to the facility.



How do I get to your theatres?

Dougherty Valley Performing Arts Center (DVPAC)
Located on the Dougherty Valley High School Campus
10550 Albion Rd, San Ramon 94582
(Cross Street Bollinger Canyon Rd)

From 680:
Take Bollinger Canyon Rd Exit
Head East approximately 4 miles
Turn Left on Albion Rd
Turn left into the third driveway on the left

From 580:
Take Hopyard/Dougherty Rd Exit
Head North toward San Ramon
Turn Right on Albion Rd
Turn left into the third driveway on the left

Front Row Theater
Located inside the Dougherty Station Community Center
17011 Bollinger Canyon Rd, San Ramon 94582
(Cross Street East Branch Pkwy)

From 680:
Take Bollinger Canyon Rd Exit
Head East approximately 5 miles
Cross over East Branch Pkwy and take your first right into the Dougherty Station Community Center Parking Lot

From 580:
Take Hopyard/Dougherty Rd Exit
Head North toward San Ramon
 Make a U-Turn at East Branch Pkwy
take your first right into the Dougherty Station Community Center Parking Lot