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San Ramon LogoFrequently Asked Questions

 

Listed below are some of our most frequently asked questions. To view the answer, please click on the question.

If the information provided does not answer your question, please go to our Citizen's Request Management (CRM) page by clicking here and select the appropriate topic. Your request will be handled by the appropriate staff member.

Links to additional FAQ information:


How do I make an Anonymous Tip?
In-progress crimes should be reported to 911 immediately or Police Dispatch at (925) 973-2779
.
The San Ramon Police Department uses Tip Net as a method for citizens of the community to provide information to the police about suspicious activity and criminal actions within their neighborhoods anonymously. Filling out your CONTACT INFORMATION (your Name, Address, City, Zip Code, E-Mail Address, Home Phone Number, Alternate Phone Number) portion of the CRM is optional. Kindly copy and paste all fields below to the DESCRIPTION portion to provide us with the necessary information:

  • Location of Incident:
  • Date and Time of Incident:
  • Please provide details of the incident or action:

Does the department offer fingerprinting services?
Yes, fingerprinting services are provided by appointment only Monday through Friday between the hours of 9:00 am and 4:00 pm. For more information call the business office (925) 973-2700 or click here for more info.

How do I commend an employee for good work?

This can be done several ways.  First, it can be done online through the City's website, it can also be done in writing and mailed to the police department, or through the on-duty watch supervisor who can be contacted through the dispatch service (925) 973-2779.

How do I file a police report?
All requests for making a crime report are handled through the police dispatch center. The non-emergency dispatch telephone number is (925) 973-2779. In the event of an emergency, please call 9-1-1.

How do I obtain a copy of a police report?
To obtain a copy of a police report, contact Records staff during business hours at (925) 973-2770. Requests are accepted by mail, walk-in, and fax.  Records staff will contact you by telephone, fax, or U.S. mail to advise you of the fees for this service.  Requests will not be mailed unless all fees have been paid in advance.  Your request for information is normally processed and mailed within ten (10) business days.  Refer to our fee schedule for costs and click here for more Records FAQ.

Note: Victims of crime, their legal representative, or their insurance carrier are entitled to receive a copy of a crime report; refer Government code 6254(f).  If you were involved in a crime but you are not a victim, contact our office to learn how and when these documents can be obtained.

I was a victim of a crime. How can I get follow up information regarding the incident?
During business hours, you can call Records staff at (925) 973-2770. It is helpful to have the investigating officer's name and the case number assigned to your event. This will help to determine who the appropriate contact person is. If you don't have the above information our records staff will attempt to assist you.


Is the San Ramon Police Department open 24 hours a day?

Operationally, yes; however, the police department's front doors close to the public at 6:00 pm.  The business office is open Monday through Friday from 8:00 am and 6:00 pm and closed weekends and holidays.

How do I report a crime?
To report a crime please contact the police dispatch center (925) 973-2779.

How do I report my dissatisfaction with police services?
This can be done several ways.  First, it can be done online through the City's website, it can also be done in writing and mailed to the police department, or through the on-duty watch supervisor who can be contacted through the dispatch service (925) 973-2779.

How do I find out if someone is booked in jail?
A person arrested in the City of San Ramon is typically booked at the Martinez Detention Facility in Martinez. To inquire about the status of an inmate, their charges or bail amount, please call (925) 335-4601.

How do I obtain a copy of a police report?
To obtain a copy of a police report, please contact our records staff during business hours at (925) 973-2770. For more Records FAQ, please click here.

I was a victim of a crime. How can I get follow up information regarding the incident?
To obtain follow up information, please come to our business office or contact our records staff during business hours at (925) 973-2770. It is helpful to have the case number assigned to your event. This will help to determine who the appropriate contact person is . If you don't have the above information our records staff will attempt to assist you. For more Records FAQ, please click here.

Is the San Ramon Police Department open 24 hours a day?
Operationally yes, however the business office closes at 6:00 pm. The business office is open from 8:00 am and 6:00 pm and closed on weekends and holidays.

Is there a juvenile curfew in the City of San Ramon?
Yes, there is a juvenile curfew in the City of San Ramon. San Ramon Ordinance B7-231 prohibits juveniles from loitering or being in public Sunday through Thursday between 10 pm and one half hour before sunrise and Saturday and Sunday between one minute after midnight and one half hour before sunrise.

The following exceptions apply:
When accompanied by a parent, legal guardian, or other adult person entrusted with the minor's care and custody by a parent or legal guardian; or when on an errand for a parent; or when going to or returning directly home from a bona fide meeting, dance, party, recreational activity, night classes, study, library, church or school function, or theater; or when going directly to or returning directly home from lawful employment.

Curfew is enforced throughout the year. This curfew is separate from the graduated driver license requirements set forth by DMV.

What are the City's Municipal Codes?
City Municipal Codes govern zoning/building violations, junk, debris, litter, abandoned vehicles/RV's/boats, graffiti, fire hazards, illegal signs, and garbage containers in public view. These are the most common municipal code violations handled by the City. For a complete list, please see the City of San Ramon's Municipal Code.

Do you provide car seat inspections?
The San Ramon Police Department offers fee-based car seat inspections by appointment Tuesday through Friday. We provide inspections to San Ramon residents and non-residents by appointment only. For more information, please visit our Car Seat Inspection page or call (925) 973-2700.

What is the Neighborhood Watch Program?
Neighborhood Watch is a community - law enforcement partnership and crime prevention program. For more information, visit our Neighborhood Watch page or contact the Crime Prevention Specialist Darlene Kittredge (925) 973-2720.

Where is the Police Department located?
The main location for the San Ramon Police Department is at 2401 Crow Canyon Road, San Ramon, CA 94583.

Where is your Dispatch Center located?
Dispatching services for the San Ramon Police Department are provided by the Contra Costa Sheriff’s Office. The center is located in Martinez. To reach dispatch to report a crime, please call (925) 973-2779. 9-1-1 calls placed from a cell phone in the San Ramon Valley are first answered by the California Highway Patrol Golden Gate Communications Center in Vallejo before being routed to the appropriate agency. It is recommended that you program (925) 973-2779 in your cellular telephone. Please click here for more information about 9-1-1 Emergency Calls from your cellular phone.

Who do I call to complain about a barking dog?
The San Ramon Police Department contracts through Contra Costa County for Animal Services in Martinez, CA. Please call (925) 335-8300 to make your complaint, as they are the agency responsible for making contact with dog owners. Their hours are Tuesday through Friday 8 am - 9:00 pm. If the barking dog problem is after hours, you should call our 24-hour, non-emergency Dispatch number (925) 973-2779 and request a San Ramon Police unit be dispatched. Please visit the Animal Services page for more information.

 

 

We provide efficient delivery of quality public services that are essential to those who live and work in San Ramon.
2401 Crow Canyon Rd, San Ramon, CA 94583 | Map | Phone (925) 973-2700 | After Hours Non-emergency Dispatch (925) 973-2779