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  1. An applicant for a “Massage Operator’s Permit” (establishment) and/or “Outcall Massage Service Permit” must FIRST check with the Planning Division for zoning conformance and/or clearance.

  2. Applicant must then check for requirements from the Building Department.
    • If there are no tenant improvements which require a Building Permit, an Occupancy Analysis may be required.

  3. Schedule an appointment with the Police Department to be fingerprinted.

  4. Submit completed Massage Operator’s Permit/Outcall Massage Service Application and Massage Personal Information Sheet to Police Department.  Include copies of training certificates, proof of malpractice insurance, and proof of membership in a certified massage association.  The application fee and DOJ processing fee will be due at this time.

  5. Upon receipt of a satisfactorily completed application and required fee, you will be contacted once you have successfully passed a criminal history background check.  No City or Police permits will be issued until  a criminal history clearance is received.

  6. You will receive a Criminal History Clearance Letter  from the Police Department to submit to the City’s Planning Division and Finance Department.

  7. Applicants for a “Massage Operator’s Permit” (establishment) will be referred to:

    • Fire Inspector (838-6600) *for an existing building, not a new structure; and
    • Environmental Health Department, currently Mr. Winston Dea (692-2532) for
      inspection of the proposed premises to determine that there is full compliance
      with the regulations.

The applicant will be required to obtain a Building Inspection if there has been a change in occupancy use or construction/remodeling of the facility.  The applicant is responsible for requesting inspections and obtaining these approvals. The Police Department will provide a facility inspection for Municipal Code compliance.

  1. Take all approved and signed documents to the Police Department.  Once you pay the Massage Permit fee and have a photo taken for the identification badge, you will receive your Massage Services Permit.

  2. Take all approved and signed documents to the Planning Division to obtain a City Business License.

  3. An applicant who is employed by a licensed/permitted establishment will need police clearance only to obtain a “Massage Therapist Permit”.  No further City permits or inspections are necessary.



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2401 Crow Canyon Rd, San Ramon, CA 94583 | Map | Phone (925) 973-2700 | After Hours Non-emergency Dispatch (925) 973-2779