Home City Council Departments Services Calendar Contact Us Search
San Ramon Service Center
Public Services Department

 

San Ramon LogoFrequently Asked Questions

 

  1. Why did the Street Sweeper skip my home today? 
  2. My streetlight is out, or on all day, what do I do?
  3. I noticed a traffic signal light is burned out.  Who should I call?
  4. How do I report graffiti?
  5. There is a dead animal in the street, how can I get it removed?
  6. How do I find out the condition of the playing fields at San Ramon parks?
  7. How do I get my sidewalk repaired?
  8. How do I get a pothole repaired?
  9. How often are the storm drains cleaned?
  10. There is a problem with the play equipment at my local park.  What should I do?
  11. The restroom at the park is in need of repair or cleaning.  Who takes care of this?

-----------------------------------------------------------------------------------------------------------------------------------------------

  1. Why did the Street Sweeper skip my home today? 
  • It was an observed holiday.  The City of San Ramon observes 11 holidays each year.  Your street will be swept on the next scheduled sweep day after the holiday.  In addition, the City of San Ramon does not sweep on rainy days because we use vacuum sweepers that will become filled with water.  As a result, your street will be swept on the next scheduled sweep day.
  1. My streetlight is out, or on all day, what do I do?

The Public Services Department performs quarterly checks of all streetlights in the City to locate any problems.  We do know that problems arise and we may be unaware of it.  Your assistance in pinpointing these problems is greatly appreciated.  If you have a streetlight problem to report, please locate the pole number (located seven feet from the base of the pole). Pole Number Location

Please use the street address and the pole number to ensure timely repair of the correct pole when calling the Public Services Department at (925) 973-2800 or when completing a CRM service request. Our staff will inspect the problem and repair the light if it is owned by the City of San Ramon.  If it is owned by PG&E, then a service request will be sent to them.

  1. I noticed a traffic signal light is burned out.  Who should I call?

If a traffic signal light is not functioning, please contact the Public Services Department at (925) 973-2800 during normal business hours (8:30 am - 5:00 pm).  For after hours, or on weekends, you can contact the City of San Ramon Police Services non-emergency dispatch at (925) 973-2779.

  1. How do I report graffiti?

The City of San Ramon makes every effort to remove graffiti as promptly as possible from public property, and the right of way. Graffiti located on private property is the responsibility of the property owner.  You can report graffiti by calling the Public Services Department at (925) 973-2800 or by completing a CRM service request.

  1. There is a dead animal in the street, how can I get it removed?

The City of San Ramon and the Contra Costa County Animal Control work together to remove dead animals from our roadways.  You can contact Animal Control directly at (925) 335-8300 or submit a CRM service request.

  1. How do I find out the condition of the playing fields at San Ramon parks?

The Public Services Department is sending out field condition information through E-San Ramon when fields are closed, open and under renovation. Once you subscribe, this information will be sent real time to your wireless device (phone or PDA) and can be updated as often as necessary to keep field users informed as to the status of fields, particularly during inclement weather. To receive Sports Field Conditions Alerts, subscribe to email updates.

  1. How do I get my sidewalk repaired?

The Public Services Department is the first stop towards getting your sidewalk repaired.  Staff will inspect any complaint received regarding a problem with a sidewalk.  Repairs that we make can range from grinding lifted areas or patching irregularities to eliminating trip hazards.  Major or permanent repairs are performed as part of the Sidewalk Replacement Program, which is managed by the City's Engineering Services.  You can report sidewalk problems by calling the Public Services Department at (925) 973-2800 or by completing a CRM service request.

  1. How do I get a pothole repaired?

You may call the Public Services Department at (925) 973-2800 or complete a CRM service request to report a pothole.  The City is proactive in repairing potholes, and routinely performs repairs.  Your assistance is appreciated; if you see a pothole, contact the Public Services Department and report the location.  We will dispatch a repair crew to the site and make any needed repairs. 

  1. How often are the storm drains cleaned?

The City schedules a crew to clean all storm drains each year prior to the rainy season to help ensure proper flow of water runoff.  Please remember that these storm drains drain into the creeks and ocean.  Never put anything into the drain that is harmful to the environment, this includes motor oil, coolant, pesticides, herbicides or other organic materials.  Always dispose of these items properly.  For information regarding Household Hazardous Waste (HHW), please contact the Central Contra Costa County Sanitary District HHW Hotline at 800-646-1431 or visit the Central Contra Costa Sanitary District Web Site.

  1. There is a problem with the play equipment at my local park.  What should I do?

The City of San Ramon strives to keep the play equipment safe and fun for all of our younger residents.  To accomplish this, all play equipment is inspected frequently for loose parts and other safety issues.  If you notice any problems, please contact the Public Services Department at (925) 973-2800 or complete a CRM service request. If you see a Parks Maintenance worker nearby, let him or her know about the problem.

  1. The restroom at the park is in need of repair or cleaning.  Who takes care of this?

The Parks Maintenance Staff maintains all 15 restroom facilities located in our parks.  The restrooms are cleaned and checked daily.  If you see something broken, lighting that does not work, overflowing trash cans or any other issue that needs attention, please contact the Public Services Department at (925) 973-2800 or complete a CRM service request.

 

 
We provide efficient delivery of quality public services that are essential to those who live and work in San Ramon.
5000 Crow Canyon Rd, San Ramon, CA 94583 | Map | Phone (925) 973-2800 | After Hours Non-emergency Dispatch (925) 973-2779