Residential Curbside Garbage
Curbside Service Guide
Residential curbside garbage service in San Ramon is provided by Waste Management, Inc.
If you need to:
The City of San Ramon has a contract with Waste Management to provide these services. To lodge a complaint about Waste Management, or if you are not satisfied with Waste Management’s services, please contact the City of San Ramon’s Solid Waste and Recycling Program Manager, David Krueger at (925) 977-2824 or Dkrueger@sanramon.ca.gov.
Missed pick-ups reported by 3:00 p.m. on a work day will be collected by the end of that day. Missed pick-ups reported after 3:00 p.m. will be collected by the end of the next work day. Requests for cart repair, replacement, or exchange will be completed within 3 working days of notification.
Single family-homes and those condominiums and townhomes with individual cart service receive weekly curbside collection of garbage, recyclables, yard trimmings and used motor oil. All materials are collected on the same day of the week. Collection hours are 5:30 a.m. through 7:00 p.m. Residents should place all materials at the curb before 5:30 a.m. on their regular service day.
The carts should be placed squarely facing the street without blocking the sidewalk, and allow 2-3 feet of clearance on all sides so that the automated truck arms can pick them up.
Residents with disabilities may request side yard collection service at no additional charge.
Garbage must fit inside of your garbage cart so that the lid closes.
If you occasionally have more garbage than will fit in your garbage cart, you can purchase "BAG IT" bags at the City of San Ramon, 2226 Camino Ramon, Monday - Friday from 8:30 a.m. - 5:00 p.m. ($5.00 per bag, price includes the extra pick-up fee.) Place the extra garbage into the BAG IT BAG, tie it shut, and leave the bag on the curb next to your garbage cart on collection day.
Another option for occasional extra garbage is to call Waste Management at (925) 337-356 to order an extra pick up for an additional fee and use your own sturdy trash bag at the curb on collection day.
If you do not either use a BAG IT bag or call to order an extra pick-up, your extra garbage will not be collected. If you have more garbage than will fit in your garbage cart on a regular basis, please contact waste management to obtain a larger garbage cart.
You may also set out extra garbage, at no additional charge, on Special Clean-Up Days. Each residential neighborhood receives three Special Clean up Days per Year. For large, one-time clean-ups, you may also order a garbage dumpster from Waste Management at (925) 337-3356.
Large / Bulky Items
You may call Waste Management at (925) 337-3356 to schedule a special on-call collection of items that are too large or bulky to be collected in your garbage cart: appliances, furniture, mattresses, electronics, tires, fixtures, etc. There is an itemized fee for this service.
You may also choose to self-haul extra garbage or large / bulky items to a landfill or transfer station. Nearby facilities include the Pleasanton Transfer Station, Contra Costa Transfer Station in Martinez, and the Vasco Rd. Landfill outside of Livermore. Be sure and ask the facility about recycling options.
Residential customers are billed quarterly by Waste Management. Rates are adjusted on January 1 of each year per a cost index formula specified in the contract between the City and Waste Management. Curbside rates are based upon the size of garbage cart requested. Four sizes of residential garbage carts are available:
Garbage Cart Sizes and 2012 Garbage Rates
If you can recycle more and "trash" less, you can save money by getting a smaller garbage cart. Call Waste Management (837-3356) to exchange your cart size. One free garbage cart exchange per year.
Waste Management Holiday Schedule
Garbage and recycling collection in San Ramon through Waste Management does not occur on the following holidays:
If your service falls on or after these holidays, your pickup will occur one day later through Saturday of that week.
Protect the environment and the health of Waste Management employees. Please do not place the following items into your garbage cart: hot coals, hypodermic needles, fluorescent lights, batteries, wet paint, pool chemicals, cleaning/garden products, tires, T.V.'s, computer monitors, pressurized canisters (propane, butane, helium), or any type of hazardous waste. Please do not overweight your cart with excessive soil, sod, rock, or concrete.
If you you have any questions or comments please contact David Krueger, Solid Waste and Recycling Program Manager at (925) 973-2824 or Dkrueger@sanramon.ca.gov.